Disclosures and Information are provided in accordance with the Law on Personal Data Protection “Official Gazette of RS”, No. 87 dated November 13, 2018.
Owner, publisher and compiler: OMV Srbija doo Belgrade
Principal office: Belgrade, 90 A Omladinskih brigada St., postal code 11 000, phone number 011 207 1500
Registration number at the Business Registers Agency: 127344/2007
Company ID number: 17321480
The name OMV Srbija doo refers to a company registered in accordance with Serbian law. You agree to be legally bound by the following provisions based on your visit to this website.
The provisions below do not apply if and to the extent to which they are contrary to mandatory law.
OMV Srbija doo made reasonable effort to ensure that the information presented on this website is accurate and complete at the time of publication. However, unplanned or accidental errors may occur, for which we apologize.
OMV Srbija doo makes no representation or warranty regarding the information posted on this website, including external (hyper) links or any other content that may be used directly or indirectly through the OMV Srbija doo website. OMV Srbija doo also reserves the right to make changes or additions to the content on this site without prior notice. OMV Srbija doo disclaims any responsibility for errors or oversights on the OMV Srbija doo website. All the decisions made based on the information posted on the OMV Srbija doo website are therefore solely the responsibility of their users. OMV Srbija doo disclaims any responsibility for direct, indirect or other losses incurred, arising for any reason whatsoever from the direct or indirect use of information posted on the OMV Srbija doo website.
OMV Srbija doo makes no representation or warranty that the features or services contained on the OMV Srbija doo website will work without interruption or error, that the defects will be corrected, or that OMV Srbija doo website, or the server that makes it available, have no viruses or other harmful components. To the extent permitted by law, OMV Srbija doo shall not be liable for any damages resulting from the operation or malfunctioning of the OMV Srbija doo website or any related service or technical device.
Unless otherwise stated, the copyright of the pages and content published on this OMV Srbija doo website and the materials used for it, is the exclusive property of OMV Srbija doo. No third party will be granted a license or any other rights (e.g. ownership, industrial property rights or copyright). Reproduction of pages or content of this site is allowed only for personal, informational purposes. Any other reproduction or use is strictly prohibited. Consequently, the use of recognizable OMV Srbija doo trademarks (e.g. brands or logos) is strictly prohibited, regardless whether ® or ™ symbols are used, and particularly OMV Srbija doo trademark is registered.
The above provisions also apply to direct or indirect software downloads or to its use on the OMV Srbija doo website. In the event that the external hyperlinks allow access to third-party software, the terms and conditions of the owners of these products will take precedence and their rights will have to be respected.
Data operator is OMV Srbija doo.
2. What type of personal information do we process, for what purposes and on what basis?
During the management of this website operation, OMV Srbija doo will collect certain information (“personal data”) relating to identified natural persons or on the basis of which natural persons can be identified, which is provided by users of this website directly (e.g. first name, last name, mailing address, e-mail address, phone number) or indirectly (e.g. IP address). The information regarding the purposes for which we process personal information, and on what legal grounds, is given below:
2.2. Responding to your questions, requests or complaints
We process your personal information, such as your name and surname, e-mail address, phone number and any other information or details you provide to us in our correspondence, in order to respond to your questions, complaints or requests, depending on the communication channel through which you contact us, as described below.
|Responding to your questions, complaints or requests electronically (by e-mail) or by phone.||Processing is based on legitimate interest, which allows us to respond to your inquiries, complaints or requests.|
2.3. Promotional campaigns
We process personal information we collected from you based on your completion of the application forms provided on our website or similar forms for organizing promotional campaigns and/or competitions or for awarding winners of promotional campaigns, as well as for analysing the effectiveness of our promotional campaigns. Your participation in such promotional campaigns and/or competitions is voluntary.
Therefore, it is your decision whether or not you are going to provide us with personal information, by completing the application forms provided on our website or similar forms in accordance with the rules of promotional campaigns or competitions.
|a. Organizing promotional campaigns and/or competitions||Legitimate interest, executing the agreement with you, consent|
|b. Processing of information on promotional campaign winners for award purposes||Legitimate interest, consent|
2.4. Direct marketing communications
We may process personal information in order to notify you of our products and services, promotional offers, and newsletter sign-up. As a general rule, such personal information will be processed for direct marketing purposes based on your consent and through the use of communication channels (e.g. e-mail, SMS, etc.) that you have consented to when giving your consent. However, if you have provided us with your e-mail address when purchasing a product or service from us, we may use that e-mail address, in accordance with applicable legal provisions that allow us to present to you commercial communications regarding similar products or services, based on our legitimate interest in this regard; and in that case, upon receiving the e-mail address from you and after that, for all marketing communications we send you, we will offer you the option to decline such use of the e-mail address (unsubscribing).
|Purpose||Categories of data processed||Legal ground|
|a. Commercial communications regarding similar products or services||E-mail address, name, surname, phone number given when purchasing a product or service from the Company:||Legitimate interest, consent|
|b. Other direct marketing communications||Information you provide us, along with your consent, e.g. name and surname, e-mail address, phone number:||consent|
We will process your personal information when you choose to participate in our surveys or market research, customer satisfaction surveys, or when you provide feedback on our products and services. Such personal information will only be processed for the abovementioned purposes only with your consent, also bearing in mind our legitimate interest in it helping us understand the needs and expectations of our customers with respect to our products and services. Your participation in these surveys and market research is voluntary. Therefore, it is up to you to decide whether to provide us with your personal information (such as your name and surname, information regarding your preferences and buying habits, or other personal information that you can offer), by filling out the participation forms on our website or similar forms of the relevant surveys or studies.
|Surveys or market research, customer satisfaction surveys, or when you give feedback on our products and services:||Consent, legitimate interest|
The Company processes your personal data submitted for the purpose of concluding and executing a contract with you or the company of which you are the representative/contact person for business purposes. Also, for the duration of contractual relationship, we communicate with you in order to ensure a good commercial relationship.
|Conclusion and execution of the contract||Realization of the contract with you (as a natural person) and taking steps to conclude the contract at your request;
Legitimate interest for realization of our commercial activity with regard to the conclusion and execution of the contract and communication with the contractual partner for these purposes, when the contractual relationship with the company of which you are the representative/contact person is established.
4. Automatic decision-making and automatic profiling
The personal information provided here is not subject of automatic decision-making, or profiling.
5. To whom we disclose your personal information?
To achieve the above objectives, the Company uses the services of various contractors.
Some of them are data handlers themselves, such as Google and Facebook. Other contractors have a processor function regarding your personal information.
Other contractors are third parties whose purpose is not to process data, but who may have access to it when performing their tasks or interacting with the Company, such as technical maintenance companies, financial or statutory auditors.
The above personal data may also be made available or provided to third parties in the following situations: (i) to public authorities, auditors or institutions responsible for inspecting business or Company property, who require the Company to provide information, based on its legal obligations. Such public authorities or institutions may be: (ii) for the purpose of fulfilling legal obligations or protecting rights and property of our company or other entities or persons, e.g. courts; (iii) third-party acquirers, to the extent to which the business of the company is (entirely or partially) transferred, and the natural persons’ data is a part of the property subjected to the transfer. Then, for the above processing purposes, we may share your personal information with the OMV Petrom Group companies, the companies that will follow Company's instructions regarding the processing of your personal data.
Persons and entities with whom we may share personal information are as follows:
b. to answer your questions, requests or complaints, we may share your personal information with our service providers (including call centres);
c. For organizing and managing promotional campaigns, as well as for analysing their effectiveness, we may send your personal information to advertising and marketing agencies, digital and social media agencies, and other data processing entities;
d. For direct marketing communications, we may send personal information to advertising and marketing agencies conducting communications on our behalf, as well as to other similar processing entities;
e. For conducting surveys, market research, customer satisfaction surveys or obtaining customer feedback on our products and services, we may share personal information with providers of survey services or market research / customer satisfaction surveys;
f. In order to conclude and execute the contract, we may disclose your personal information to our processing service providers.
The above information may be shared with the aforementioned third parties, and in certain cases, with the companies from the group.
6. How long we keep your personal information
We will only store your personal information during the period required to accomplish the abovementioned processing goals, and in compliance with the applicable legal requirements. In the event that OMV Srbija doo determines that it has legitimate interest or legal obligation to further process your personal data for other purposes, you will be duly notified thereof.
Our estimation is that the abovementioned processing activities will require keeping of personal data during the following periods:
|2. Responding subsequently to your questions, requests or complaints||in accordance with our filing rules and in order to protect our legal interests|
|3. Organizing and managing promotional campaigns, personal information||During or after the campaign, in accordance with our filing rules and in order to protect our legal interests|
|4. Direct marketing communications||until you cancel them|
|5. Conducting surveys, market research, customer satisfaction surveys, or to obtain feedback on our products and services from our customers||During the period required to accomplish the survey/study purpose, depending on the specific project|
|6. Contract conclusion and execution||During the execution of the contract and afterwards, in accordance with filing and statute of limitations rules|
7. Processing of data on children under 18
All types of personal data processing presented here apply exclusively to persons who are at least 18. A prerequisite for use of the system and processing results for children between 14 and 18 is consent of a parent/guardian, and is prohibited for children under 14, except if these children have obtained consent of their parent/guardian. In cases when such processing occurs despite our reasonable efforts to prevent it, we shall abort it upon becoming aware that the users are younger than the aforementioned age.
8. Data processing security
OMV Srbija doo is hereby informing you that they are constantly assessing and upgrading the security measures carried out with purpose of ensuring protected and secure data processing.
9. The rights of data subjects
Within the context of processing your personal data, you have the following rights:
a. The right to access the personal data being processed: you have the right to a certificate showing if your personal data is being processed or not, and if the answer is yes, to receive a notification specifying the type of personal data and the conditions of their processing, by sending such request to the data operator;
b. The right to request correction or erasure of personal data: you have the right to ask, by sending such request to the data operator, a correction of incorrect personal data, supplementing the incomplete data and erasure of your personal data if (i) the data is no longer necessary for its original purpose (and there is no new legal purpose), (ii) when the legal grounds for the processing is consent of a person who is the data subject, and the data subject has withdrawn their consent and there is no other legal ground remaining, (iii) the data subject has used their right to objection, and the operator has no grounds for continued processing that would have precedence, (iv) data has been processed in an illegal manner, (v) erasure is necessary for the reasons of compliance with the legislations of EU or Romania, or (vi) data has been collected in relation to information society services offered to children (if applicable), where specific requirements apply with respect to consent;
c. The right to request suspension of processing: you have the right to a suspension of processing if: (i) it is your opinion that the processed personal data is incorrect, during a period which enables the operator to check the accuracy of personal data; (ii) processing is illegal, but you do not want us to erase your personal data, but rather to suspend data use; (iii) if the data operator no longer needs your personal data for the above purposes, but you need data for submission, realization or defence from court disputes, or (iv) you have made an objection to the processing and waiting for a decision whether the legitimate grounds of the data operator has precedence over the request of a data subject;
d. The right to withdraw your consent for the processing, when the processing is consent-based, without prejudice to the legality of the processing conducted until that moment;
e. The right to object to the data processing on the basis of your specific situation, when the processing is performed on the basis of legitimate interest, and to make an objection at any moment to data processing for the purpose of direct marketing, including profiling;
f. The right not to be the subject of a decision made exclusively on the basis of automated processing, including profiling, which has legal effect for the persons who are data subjects or in some other way materially affects the data subject;
g. The right to data transferability, and/or the right to receipt of your personal data which you have provided to the data operator in a structured, usual, machine-readable format, and the right to transfer tihs data to another operator, if the processing is based on your consent or realization of agreement and is realized by automated methods;
h. The right to lodge an appeal to the Data Protection Authority and the right to refer to the competent courts.
The aforementioned rights can be exercised at any moment. In order to exercise these rights, you are free to use the form enclosed here. Also, if you want to withdraw consent given for the purpose of direct marketing, you will have the right to use the “unsubscribe” option which is available in every marketing communication.
You can send any questions related to these topics to the Data Protection Officer with the following contact data:
Data Protection Officer, OMV Srbija doo, Belgrade, 90a Omladinskih brigada St., email: email@example.com
1. What are Cookies?
a. ensure the functioning of the website and improve its performance;
b. to evaluate user behavior
3. How to control Cookies?
4. What cookies do we use on this Website?
4.1. Strictly necessary cookies that are needed for the proper functioning and operation of our website. These include, for example, cookies that allow you to log into secure areas of our website.
4.2. Analysis cookies, which enable us to recognize and count the number of visitors and see how visitors navigate on our website. These types of cookies help us improve users' navigation experience on our website so that they are able to find the information they are looking for more easily.
|Name||Description of the purpose||Deadline||Deactivation|
|Cookies absolutely necessary for operation|
|JSESSIONID||This cookie is essential to our site and helps us operate this site. The cookie expires as soon as you leave our website.||When your browser session ends.||These cookies cannot be deactivated.|
|This cookie is essential for our site and helps us operate this website. The cookie expires as soon as you leave our website.|
|Analytical / performance cookies|
|1P_JAR||This cookie is set by Google Inc. and is necessary for the evaluation of this website.||90 days||This cookie cannot be deactivated. OMV uses this service on an anonymous basis only.|
|_ga||This cookie is set by Google Inc. and is required for the evaluation of this website.|
Please note that embedded content from third-party providers (e.g. Youtube, Twitter, ...) may also set cookies. These companies and not OMV are responsible for handling your data in compliance with data protection regulations.
Each time our website sets a new type of cookie administered by either OMV or a third party, we will post those details here. All cookies will automatically expire on the specified expiration date.
Data protection is important to us
We are dedicating to respecting your privacy, while observing all applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (hereinafter “GDPR”), and the Law on Personal Data Protection.
You can also find important information on your rights, including the right of access, the right to request correction or erasure, suspension of processing, withdrawal of consent, objection, ceasing to be the subject of automated decision-making, including profiling, the right to data transferability, and the right to lodge an appeal to data protection authorities.